Guests often praise
Caring and attentive staff. Clean and well-maintained facilities. Efficient emergency room service.
Helpful guidance with insurance coverage. Good experiences with pharmacy services.
Medical Center2.9· 371 reviews
San Mateo Medical Center
San Mateo, California
San Mateo Medical Center offers exceptional care with a caring staff, clean facilities, and private rooms. Conveniently located at 222 W 39th Ave, San Mateo, CA, our county hospital features a responsive emergency room, efficient wait times, helpful intake nurses, onsite pharmacy, and insurance assistance to support your healthcare needs. Call +1 650-573-2222 for quality medical services.
- Guest rating
- 2.9/ 5
- Reviews
- 371
- Category
- Medical Center
- City
- San Mateo
- Usual hours
- Open 24 hours
About San Mateo Medical Center
San Mateo Medical Center serves the community with a wide range of medical services. Located in San Mateo, CA, it offers emergency care, pharmacy services, and psychological support. Patients receive exceptional treatment from a dedicated team of nurses and doctors. The atmosphere is welcoming and compassionate, making it a trusted choice for healthcare.
San Mateo Medical Center operates 24 hours a day, making it accessible for urgent care needs. This facility combines a hospital, pharmacy, and clinic to meet diverse health requirements. Emergency room visits often see manageable wait times, enhancing patient experience. Insurance assistance is available to help with coverage-related questions, ensuring a smooth process for all visitors. The clean environment and friendly staff create a positive atmosphere. Visitors can park for free in a spacious lot; access is much easier from the back entrance, avoiding congestion in the residential area. Navigating can be tricky, but staff are always willing to guide you.
What guests say about San Mateo Medical Center
Worth knowing
Long wait times for phone calls. Occasional confusion with hospital layout.
Limited appointment scheduling options. Parking accessibility issues at the front.
Best for
Individuals needing urgent medical attention. Families seeking comprehensive healthcare services.
Patients requiring insurance assistance and guidance. Community members looking for a welcoming environment.
What Patients Say
Patients often express gratitude for the compassionate care at San Mateo Medical Center. Reviews highlight a caring and attentive staff who prioritize patient comfort. Many feel respected and valued during their visits, which leaves a lasting positive impression.
Cleanliness stands out in feedback. The hospital environment feels fresh and well-maintained. Reviewers note that the overall appearance contributes to their comfort level as they navigate their healthcare needs.
Wait times receive mixed reviews. While some report quick service, others mention occasional delays, especially during call hold times. Overall, patients seem satisfied with how their needs are managed during busier hours.
Communication with staff is often praised. Visitors appreciate the helpfulness of nurses and security personnel. They provide clear information, making navigation through the hospital efficient and stress-free for patients.
The pharmacy also receives positive reviews. Patients find the pharmacy staff helpful and supportive in managing medication needs. This aspect significantly enhances the overall patient experience at San Mateo Medical Center.
What San Mateo Medical Center offers
Services, accessibility, payments and more, grouped as the place lists them.
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
Opening hours
When San Mateo Medical Center is open during the week.
| Monday | Open 24 hours |
|---|---|
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
| Sunday | Open 24 hours |
Call for information+1 650-573-2222
ContactWhatsApp
Hours can change on holidays. Call ahead to be sure.
Before Your Visit
San Mateo Medical Center operates 24/7. You can walk in or come by appointment. For emergencies, the staff responds quickly. The busiest hours are typically early mornings. Arriving at off-peak times can help you avoid long waits.
Access is easy with a wheelchair-accessible entrance and parking. The car park located on 37th Street offers ample free parking. Make sure to navigate to the back entrance to avoid the busy old part of the hospital tucked away in the residential area.
Upon arrival, expect a warm welcome from staff. They guide you through the process. If you need help, the security and receptionists offer clear directions. Just be prepared for potential hold times when calling ahead.
Payments can often be managed with insurance assistance available on-site. Confirm any insurance matters directly with the office. They strive to make your experience as smooth as possible.
Get ready for a friendly atmosphere. Cleanliness is a priority here, enhancing the comfortable environment. Visitors commonly appreciate the devoted care provided by the staff. You will likely feel well cared for throughout your visit.
How to get there
Address
222 W 39th Ave, San Mateo, CA 94403, United States
Photos of San Mateo Medical Center
Reviews of San Mateo Medical Center
What recent visitors say, and how the ratings add up.
2.9/ 5
Based on 371 reviews
Rating distribution
- Carlos O.2026-08-02
Came into emergency room and glad I did. They helped me quickly, had great service, guided me through insurance coverage, and overall had a great experience and felt cared for. I’d recommend this hospital and their staff if you’re looking for a great hospital in San Mateo.
- Mustafa2026-07-29
Let it be known throughout the United States. San Mateo Medical Center is a noble house of healing, where every patient is welcomed with mercy, kindness, and respect. Its physicians, nurses, and staff serve with exceptional care and honor. Truly, this is an excellent hospital, worthy of the highest praise.
- Synq2026-07-04
Pharmacy hours as of July 4, 2026
Show all reviews (7)
- Steven K.2026-05-11
Beautiful
- Maria L.2026-04-23
San Mateo Medical center was a pleasant surprise. The hospital is clean with warm, caring staff. At least all of my interactions with them were. If anything, it’s calling them and being on hold for awhile would be my only complaint but when you come here, everyone is helpful.<br>It’s a public hospital but in the times I’ve come for treatment, i rarely waited in...
- Maria L.2026-04-23
San Mateo Medical center was a pleasant surprise. The hospital is clean with warm, caring staff. At least all of my interactions with them were. If anything, it’s calling them and being on hold for awhile would be my only complaint but when you come here, everyone is helpful. It’s a public hospital but in the times I’ve come for treatment, i rarely waited in line. Ample...
- yvette v.2026-01-14
As I pulled into the parking lot, a gentleman directed me to the correct parking area as I have mobility issues. I requested wheelchair service. The attendants were friendly. The staff and assistants were excellent at the orthopedics.
How San Mateo Medical Center scores
Scored out of 10 from what reviewers say. Topics they do not mention are left out.
- Quality of care9/10
- Staff friendliness9/10
- Wait time7/10
- Communication6/10
- Cleanliness8/10
- Billing and insurance8/10
Frequently asked questions
What services does San Mateo Medical Center offer?
San Mateo Medical Center provides a range of services, including emergency care, general medical services, dental care, and pharmacy services. They also have mental health support from psychologists.
How can I schedule an appointment or walk-in?
Patients can walk into San Mateo Medical Center 24/7 for emergency services. For other services, it is best to call ahead to confirm availability and make appointments.
What are the operating hours for San Mateo Medical Center?
San Mateo Medical Center is open 24 hours a day, 7 days a week. This ensures that patients have access to care whenever they need it.
Is parking available at San Mateo Medical Center?
Yes, San Mateo Medical Center has parking facilities available for patients and visitors. Contact them for specific details about parking options.
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